Service excellence

Pima Community College’s workplace culture reflects our values, and we owe it to ourselves and our constituents to treat everyone as we wish to be treated. One of our College objectives is to increase efforts regarding recruitment, enrollment and retention to foster student success and goal attainment.

In that spirit, the College has a new training, “Creating a Culture of Service Excellence.”  Developed by our Office of Organizational Effectiveness and Development, the workshop offers tools to improve the student/stakeholder experience so employees can live up to PCC’s new Service Philosophy Statement, “We work together every day to inspire trust and ensure student success.”

PCC’s relationship with our students and stakeholders extends beyond the transactional experience that takes place between a company and a customer. Students invest their time and entrust their dreams with us; there is no refund we can offer that will be sufficient if we break that connection of trust. It is my hope and expectation employees will re-examine policies, guidelines and procedures to ensure they are consistent with our service excellence philosophy and practice.  This initiative will strengthen PCC by deepening our commitment to be more responsive, resourceful, and helpful as we assist students in achieving their academic goals.

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