Recently, I had the opportunity to take part in two events that illustrate the breadth of the College’s impact on our community.
On Oct. 27, I attended our annual luncheon for the area’s K-12 district school superintendents. I shared our progress on accreditation, and spoke about advancing the development of Centers of Excellence around occupational professions at PCC. College personnel shared information about dual enrollment, Developmental Education, and Admissions & Recruitment. I want to commend the Provost’s Office for holding an informative event.
On Nov. 1 at our Downtown Campus, I took part in an informational event coinciding with the start of the Affordable Care Act’s 2016-2017 Open Enrollment period. I emphasized that as an institution of higher learning, PCC has a responsibility to make sure our students have access to the information they need to make informed decisions about their lives, including their health coverage.
With TUSD Superintendent H.T. Sanchez and JTED Superintendent Alan Storm
At the ACA event at Downtown Campus
Also taking part were Downtown Campus President Dr. David Doré, as well as Cynthia Estrada of the Pima County Enrollment Coalition and Melissa Stafford Jones, Regional Director for the Department of Health and Human Services. Thanks to all for helping the College connect with students and the community about a topic of high interest.
Pima Community College’s workplace culture reflects our values, and we owe it to ourselves and our constituents to treat everyone as we wish to be treated. One of our College objectives is to increase efforts regarding recruitment, enrollment and retention to foster student success and goal attainment.
In that spirit, the College has a new training, “Creating a Culture of Service Excellence.” Developed by our Office of Organizational Effectiveness and Development, the workshop offers tools to improve the student/stakeholder experience so employees can live up to PCC’s new Service Philosophy Statement, “We work together every day to inspire trust and ensure student success.”
PCC’s relationship with our students and stakeholders extends beyond the transactional experience that takes place between a company and a customer. Students invest their time and entrust their dreams with us; there is no refund we can offer that will be sufficient if we break that connection of trust. It is my hope and expectation employees will re-examine policies, guidelines and procedures to ensure they are consistent with our service excellence philosophy and practice. This initiative will strengthen PCC by deepening our commitment to be more responsive, resourceful, and helpful as we assist students in achieving their academic goals.